Privacy Policy

Last Updated: October 21, 2026

At 99Based, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we may collect, how we use it, how we protect it, and what choices may be available to you when you visit our website or place an order.

1. Information We Collect

Depending on how you use our website, we may collect:

  • Personal Information: Your name, email address, billing address, shipping address, telephone number, and other information you voluntarily provide when placing an order or contacting us.
  • Order Information: Details relating to purchases, order number, products purchased, delivery information, and order status.
  • Payment Information: Payments are processed through checkout payment methods. We may receive confirmations and transaction-related information from providers. We do not intentionally store complete payment card details unless a specifically disclosed and appropriately secured arrangement requires it.
  • Technical Information: IP address, browser type, device information, website interactions, and related data collected through server logs, cookies, or similar technologies.

2. How We Use Your Information

  • Process and fulfil orders and arrange shipping.
  • Provide confirmations and order updates.
  • Respond to questions and support requests.
  • Process eligible returns, refunds, and exchanges.
  • Maintain, secure, and improve our website.
  • Detect and prevent fraud or unauthorized activity.
  • Meet applicable legal, tax, accounting, and regulatory obligations.
  • Send marketing communications where permitted and where required consent has been obtained.

We use personal information for legitimate purposes consistent with this Policy and applicable law.

3. Payments and Third-Party Services

Our website may use third-party services for payments, shipping, analytics, hosting, or website functionality. These providers may process relevant information under their own privacy policies and contractual obligations. Please review the policies of independent third-party services you use.

4. Sharing of Information

We may share relevant information with trusted payment processors, shipping providers, hosting providers, technical service providers, and customer support services as reasonably necessary to operate our store. We may also disclose information when required by law or to protect legal rights or investigate suspected fraud or security incidents. We do not sell personal information to third parties as a business practice.

5. Cookies and Similar Technologies

Cookies may support shopping cart functionality, remember preferences, maintain security, analyze performance, and improve the user experience. You may manage cookies through browser settings; disabling some cookies may affect website features. Where required by law, consent will be obtained for non-essential cookies.

6. Data Retention

We retain personal information only as long as reasonably necessary to fulfil orders, maintain business records, resolve disputes, prevent fraud, and meet legal obligations. Retention periods depend on the information and applicable requirements.

7. Data Security

We use reasonable technical and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No electronic transmission or storage method can be guaranteed completely secure.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction of or objection to certain processing, withdraw consent, obtain a portable copy of certain information, or opt out of marketing. Some information may need to be retained to complete transactions or comply with law. Contact us to submit a privacy request.

9. Children’s Privacy

Our website is not intended to knowingly collect children’s personal information in violation of applicable law. If you believe a child has provided information inappropriately, contact us so we can review it.

10. External Links

Our website may link to third-party websites. We are not responsible for their privacy practices or content. Review their policies before providing information.

11. Changes to This Privacy Policy

We may update this Policy when our practices, services, or legal obligations change. Revised versions will be published here with an updated revision date where appropriate.

12. Contact Us

If you have questions about this Policy or how information is handled, contact us at:

Email: support@99based.uk

Brand: 99Based

Please include sufficient details for us to respond appropriately.